Recent Incidents.

THIS IS A SCHEDULED EVENT May 2 , 17:00 - 18:00 PDT Feb 2 , 15:42 PST Scheduled - As a reminder, approximately 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new minimum version for the following areas on May 2, 2026: • Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers) • Zoom Node (including Meeting Connector MMR) Additionally, beginning with the May 2026 enforcement, Zoom will require a minimum version for Zoom Meeting Hybrid - MMR. All other clients and plugins not listed here will maintain the same version requirements as the February 2026 enforcement. For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130 To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

THIS IS A SCHEDULED EVENT May 2 , 00:00 - 01:30 PDT Apr 1 , 17:19 PDT Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.

THIS IS A SCHEDULED EVENT Apr 30 , 07:00 - 09:00 UTC Mar 23 , 15:13 UTC Scheduled - We will be performing maintenance across our realtime networking servers during this time. Expect one or more disconnects in instances on affected regions during the maintenance window.

THIS IS A SCHEDULED EVENT Apr 18 , 17:00 PDT - Apr 19 , 02:00 PDT Apr 10 , 15:16 PDT Scheduled - This update includes usage-based billing for SMS messaging services. There is no operational impact. All services will be available during this scheduled update. For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 4/19/2026 8:00AM - 10:00AM PDT (04/20/2026 00:00 - 2:00 JST)

THIS IS A SCHEDULED EVENT Apr 18 , 08:00 - 12:00 EDT Apr 10 , 15:12 EDT Scheduled - Scheduled Maintenance Saturday April 18 Blackboard Ally will be undergoing scheduled maintenance to make updates to the Ally databases. Ally’s functionality will remain available for all existing content, but new content will not be processed until the end of the maintenance window. As part of this maintenance, we expect a brief downtime period of up to 5-10 minutes during which the Institutional Report, Configuration UI and Course Accessibility Report will be unavailable and the Instructor Feedback and Alternative Formats will not be displayed within courses. The maintenance windows are: Australia and New Zealand Maintenance for institutions hosted from the Sydney (Australia) AWS Data Center will take place on Saturday 18 April from 10pm-1am (Sunday 19 April) Australian Eastern Standard Time Asia Maintenance for institutions hosted from the Singapore AWS Data Center will take place on Saturday 18 April from 8-11pm Singapore Time Europe Maintenance for institutions hosted from the Frankfurt (Germany) AWS Data Center will take place on Saturday 18 April from 2pm-5pm Central European Time / 1pm-4pm UK time Canada Maintenance for institutions hosted from the Montreal (Canada Central) AWS Data Center will take place on Saturday 18 April from 8-11am Eastern Time / 5-8am Pacific Time United States Maintenance for institutions hosted from the North Virginia (US-East-1) AWS Data Center will take place on Saturday 18 April from 8-11am Eastern Time / 5-8am Pacific Time

THIS IS A SCHEDULED EVENT Apr 16 , 23:30 UTC - Apr 17 , 06:00 UTC Apr 2 , 16:38 UTC Scheduled - We will be performing scheduled maintenance in FRA (Frankfurt) datacenter between 2026-04-16 23:30 and 2026-04-17 06:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT Apr 15 , 23:30 UTC - Apr 16 , 06:00 UTC Apr 2 , 16:36 UTC Scheduled - We will be performing scheduled maintenance in FRA (Frankfurt) datacenter between 2026-04-15 23:30 and 2026-04-16 06:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT Apr 15 , 18:00 - 22:00 EDT Apr 8 , 17:11 EDT Scheduled - We will be undergoing planned maintenance on Apr 15, 2026. During this maintenance window, some of the 1Password admin console reporting features (item usage reports, both old/new audit logs, sign-in attempts), the 1Password Events API, and app discovery may intermittently be unavailable in the American region (1password.com), European Region (1password.eu), Canadian Region (1password.ca), and Enterprise Region (ent.1password.com). We apologize for the inconvenience.

THIS IS A SCHEDULED EVENT Apr 14 , 23:30 UTC - Apr 15 , 06:00 UTC Apr 2 , 15:38 UTC Scheduled - We will be performing scheduled maintenance in AMS (Amsterdam) datacenter between 2026-04-14 23:30 and 2026-04-15 06:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT Apr 14 , 16:00 - 23:00 UTC Mar 27 , 03:16 UTC Scheduled - We will be performing scheduled maintenance in KIX (Osaka) datacenter on 2026-04-14 between 16:00 and 23:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT Apr 14 , 04:00 EDT - Apr 15 , 04:00 EDT Apr 10 , 15:18 EDT Scheduled - Blackboard will be deploying the Blackboard SaaS 4000.15.0 Feature Release to Test and Staging environments. Scheduled for April 14, 2026

THIS IS A SCHEDULED EVENT Apr 13 , 23:30 UTC - Apr 14 , 06:00 UTC Apr 2 , 13:54 UTC Scheduled - We will be performing scheduled maintenance in AMS (Amsterdam) datacenter between 2026-04-13 23:30 and 2026-04-14 06:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT Apr 13 , 23:00 UTC - Apr 14 , 00:00 UTC Mar 19 , 11:25 UTC Scheduled - Kraken is supporting the LCX migration to a new Ethereum contract. The asset code (LCX) will remain the same, and the migration rate is 1:1. We will pause funding and trading of LCX ahead of the migration. • April 3rd, 14:00 UTC: Funding (deposits/withdrawals) and trading paused for LCX • April 6th - April 10th, 23:59 UTC: Migration will be performed during this time. Upon completion, funding and trading of LCX will be restored.

THIS IS A SCHEDULED EVENT Apr 13 , 18:00 - 20:00 UTC Apr 9 , 17:57 UTC Scheduled - We will be undergoing API maintenance at this time. No downtime expected, but Social and Search may be affected.

THIS IS A SCHEDULED EVENT Apr 13 , 14:30 - 18:00 UTC Apr 8 , 17:58 UTC Scheduled - We will be performing scheduled maintenance in SCL (Santiago) datacenter on 2026-04-13 between 14:30 and 18:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT Apr 13 , 07:00 - 15:00 UTC Apr 8 , 09:16 UTC Scheduled - We will be performing scheduled maintenance in STL (St. Louis) datacenter on 2026-04-13 between 07:00 and 15:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Apr 11 , 03:54 UTC Investigating - Customers may experience intermittent errors, jobs not completing, and the inability to login to UAT.

Status: Resolved All impacted services have now fully recovered.

Apr 10 , 13:56 PDT Resolved - This incident has been resolved. Apr 10 , 13:56 PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 10 , 13:56 PDT Identified - The issue has been identified and a fix is being implemented. Apr 10 , 13:41 PDT Investigating - We are aware that some users may be experiencing delayed sends and receives for XRP. Buys, Sells, and Fiat withdrawals/deposits remain unaffected. We are working on this issue and will provide updates as the situation changes. Rest assured your funds are safe.

This issue is now resolved for all users.Current status and recent actions taken: After monitoring system performance and infrastructure stability, we have confirmed that all Slack features are operating within expected levels. Users should no longer experience any issues when sending messages. Scope: This issue wasn't affecting any specific region, but a percentage of users may have been affected globally.Previous impact to end users: Some users may have experienced trouble sending messages.Required resolution steps: No additional steps are required.We apologize for any disruptions to your day.

Status: Resolved This issue is now resolved. Affected components Desktop App (Operational) Web App (Operational)

Apr 10 , 15:36 PDT Resolved - This incident has been resolved. Apr 10 , 14:10 PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 10 , 12:47 PDT Identified - The issue has been identified and a fix is being implemented. Apr 10 , 11:42 PDT Investigating - We are investigating an issue that prevents some users from creating new documents in the Grammarly Editor. Affected users may see errors or find that the “New doc” button does not respond. Other Grammarly features may be slow or intermittently unavailable while we work to resolve this. Our team is actively investigating the root cause and we will share more details as they become available.

Between April 2 and April 10, some users who were not signed in to Claude.ai (web, mobile, desktop) were not able to access some Claude.ai sharing links.

The issue affecting requests to non-Opus models has been resolved.

Apr 10 , 17:04 UTC Resolved - This incident has been resolved. Apr 10 , 16:42 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 10 , 15:56 UTC Update - We are continuing to work on a fix for this issue. Apr 10 , 15:55 UTC Identified - Cloudflare is investigating an increased level of 5xx errors in Philadelphia. We are working to analyse and mitigate this problem. More updates to follow shortly.

Apr 11 , 00:39 AEST Investigating - Users may be unable to access the AI Voice feature for video creation. We are aware of the issue and are investigating a fix.

Apr 10 , 16:26 UTC Resolved - This incident has been resolved. Apr 10 , 16:20 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 10 , 14:06 UTC Identified - Cloudflare has identified an issue impacting Workers Assets uploads. Customers may be seeing an increase in Workers Assets upload failures. This issues does not affect the serving of Workers Assets traffic. We are working to mitigate this problem. More updates to follow shortly.

Apr 10 , 13:28 UTC Resolved - This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available. Apr 10 , 13:08 UTC Update - We are investigating third party Claude and Codex Cloud Agent sessions not being listed in the agents tab dashboard. Apr 10 , 13:07 UTC Investigating - We are investigating reports of impacted performance for some GitHub services.

Apr 10 , 13:28 UTC Resolved - This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available. Apr 10 , 13:08 UTC Update - We are investigating third party Claude and Codex Cloud Agent sessions not being listed in the agents tab dashboard. Apr 10 , 13:07 UTC Investigating - We are investigating reports of impacted performance for some GitHub services.

Apr 10 , 10:32 UTC Resolved - This incident has been resolved. Apr 10 , 10:24 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 10 , 09:40 UTC Update - We are continuing to work on a fix for this issue. Apr 10 , 09:34 UTC Identified - We have identified an issue that is causing delays for clients attempting to onboard to Kraken. Our team are actively working to resolve the issue as soon as possible.

Apr 10 , 02:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 1 , 18:41 PDT Scheduled - We will perform scheduled PSTN telephony backend maintenance to enhance operational reliability and resiliency for Zoom Audio Conferencing during the maintenance windows and locations listed. We do not anticipate any service interruptions during this time. Hong Kong Time (HKT): April 10, 05:00 PM – April 12, 05:00 AM Pacific Time (PDT): April 10, 02:00 AM – April 11, 2:00 PM UTC: April 10, 09:00 AM – April 11, 09:00 PM

Status: Resolved All impacted services have now fully recovered. Affected components Login (Operational)

Status: Resolved All impacted services have now fully recovered.

This incident has been resolved.

Apr 9 , 18:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 7 , 04:30 PDT Update - We will be undergoing scheduled maintenance during this time. Apr 7 , 02:51 PDT Scheduled - We will be performing scheduled maintenance to upgrade our Push Notification Service. No operational impact is expected. This maintenance includes the following enhancements and improvements: Added support for notifying clients when presence subscription fails. Enabled consumption of presence updates from the presence broker. Added support for sending updated presence messages. Optimised performance by skipping unnecessary database write operations when no device info changes are detected. Improved efficiency by avoiding storage of ZAK revoke data when not required. Introduced a tracking ID for request lookup services. All services are expected to operate normally during the maintenance window.

Apr 9 , 19:02 MDT Resolved - This incident has been resolved. Apr 9 , 18:52 MDT Update - We are continuing to investigate this issue. Apr 9 , 18:52 MDT Update - We are continuing to investigate this issue. Apr 9 , 18:49 MDT Investigating - We are currently investigating this issue.

Incident began at 2026-04-09 05:01 and ended at 2026-04-09 15:00 (all times are US/Pacific ). Problem appears to be mitigated and the error rates are back to normal level. Affected products: Firebase AI Logic

Apr 10 , 00:54 UTC Resolved - This incident has been resolved. Apr 9 , 21:52 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 9 , 21:32 UTC Investigating - Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.

Incident began at 2026-04-09 09:59 and ended at 2026-04-09 14:00 (all times are US/Pacific ). We believe we've addressed the issue and stuck tests will now run. They may still be delayed as the system works through the queue Affected products: Test Lab

This incident has been resolved.

Apr 9 , 11:15 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 9 , 11:11 PDT Scheduled - Zoom is protected by reCAPTCHA and the Google Privacy Policy – Privacy & Terms – Google and Google Terms of Service – Privacy & Terms – Google apply. Starting from May 16, 2026, we will implement both hCaptcha and reCAPTCHA simultaneously. To ensure uninterrupted service, please add *.hcaptcha.com to your network allow list (whitelist) if necessary by May 15th.

Incident began at 2026-04-09 05:01 and ended at 2026-04-09 15:00 (all times are US/Pacific ). No updates so far Affected products: Firebase AI Logic

Incident began at 2026-04-09 09:59 and ended at 2026-04-09 14:00 (all times are US/Pacific ). We've redirected our traffic so newly created tests should run. We're still investigating and working to fix currently stuck tests Affected products: Test Lab

Incident began at 2026-04-09 09:59 and ended at 2026-04-09 14:00 (all times are US/Pacific ). We're investigating the issue and determining the cause Affected products: Test Lab

Apr 9 , 20:36 UTC Resolved - This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available. Apr 9 , 19:52 UTC Update - We continue to investigate periodic delays in Copilot Cloud Agent job processing Apr 9 , 18:57 UTC Update - We are continuing to investigate Copilot Cloud Agent job delays Apr 9 , 17:48 UTC Update - Copilot Cloud Agent jobs are being processed and we are monitoring recovery Apr 9 , 16:57 UTC Update - We are investigating delays processing Copilot Cloud Agent jobs Apr 9 , 16:20 UTC Update - We are experiencing issues where jobs are being delayed to start for copilot coding agent Apr 9 , 16:20 UTC Investigating - We are investigating reports of impacted performance for some GitHub services.

Apr 9 , 20:36 UTC Resolved - This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available. Apr 9 , 19:52 UTC Update - We continue to investigate periodic delays in Copilot Cloud Agent job processing Apr 9 , 18:57 UTC Update - We are continuing to investigate Copilot Cloud Agent job delays Apr 9 , 17:48 UTC Update - Copilot Cloud Agent jobs are being processed and we are monitoring recovery Apr 9 , 16:57 UTC Update - We are investigating delays processing Copilot Cloud Agent jobs Apr 9 , 16:20 UTC Update - We are experiencing issues where jobs are being delayed to start for copilot coding agent Apr 9 , 16:20 UTC Investigating - We are investigating reports of impacted performance for some GitHub services.

This incident has been resolved.