Recent Incidents.

THIS IS A SCHEDULED EVENT Aug 1 , 17:00 - 18:00 PDT Apr 30 , 15:05 PDT Scheduled - Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on August 1, 2026: Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers) Zoom Phone Appliances VDI Client and Plugin Zoom Node (including Agent and Meeting Connector ZC) Zoom Phone Local Survivability (ZPLS) module Meeting SDK (Native and Web) Video SDK (Native and Web) Video SDK UI Toolkit (iOS and Web) Zoom Contact Center SDK (Web) All other clients and plugins not listed here will maintain the same version requirements as the May 2026 enforcement. For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130 To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

THIS IS A SCHEDULED EVENT Jun 1 , 12:00 - 13:00 UTC May 13 , 07:49 UTC Scheduled - Cloudflare will be performing scheduled maintenance on our storage systems. During this maintenance window, customers will be unable to make configuration changes for up to 3 minutes. This includes dashboard edits, API requests that modify configuration, and new Pages/Workers builds. Affected products will continue operating normally during this time. Only management and configuration actions in the dashboard and public API will be impacted. Read-only actions, including dashboard browsing, read-only API requests, and analytics, will not be affected. Affected products include: Bot Management Cloudflare Email Service Images Logs (Logpush, Instant Logs, Log Explorer) Security Center (Security Insights, Security Overview) Turnstile Waiting Room

THIS IS A SCHEDULED EVENT May 27 , 00:00 - 01:00 UTC May 13 , 20:25 UTC Scheduled - Dropbox will be performing routine maintenance on May 26, 2026 starting at 5:00 PM (Pacific). You may not be able to access Dropbox for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruption to you.

THIS IS A SCHEDULED EVENT May 26 , 12:00 - 13:00 UTC May 14 , 05:10 UTC Scheduled - Cloudflare will be performing scheduled maintenance on systems supporting Rulesets configuration. During this window, Dashboard and API requests for Rulesets-based products, including WAF, Rate Limiting, Transform Rules, Redirect Rules, Cache Rules, Configuration Rules, Page Shield, and API Shield, will be intermittently unavailable, and configuration changes to rules and rulesets may not succeed. Existing rule evaluation and traffic enforcement at the Cloudflare edge will continue operating normally.

THIS IS A SCHEDULED EVENT May 23 , 22:30 PDT - May 24 , 01:30 PDT May 15 , 13:30 PDT Scheduled - Zoom will perform service maintenance at our Hyderabad data center(HY). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

THIS IS A SCHEDULED EVENT May 21 , 17:00 - 21:00 PDT May 4 , 09:38 PDT Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

THIS IS A SCHEDULED EVENT May 21 , 14:00 - 18:00 PDT Apr 30 , 16:08 PDT Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.

THIS IS A SCHEDULED EVENT May 21 , 20:00 UTC - May 22 , 00:00 UTC May 14 , 02:12 UTC Update - We will be performing scheduled maintenance in MAA (Chennai) datacenter between 2026-05-21 20:00 and 2026-05-22 00:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status. May 14 , 02:10 UTC Scheduled - We will be performing scheduled maintenance in MAA (Chennai) datacenter between 2026-05-21 20:00 and 2026-05-22 01:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT May 21 , 04:00 EDT - May 22 , 04:00 EDT May 15 , 12:58 EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.15.0 Maintenance Release to Production environments. Scheduled for May 21, 2026

THIS IS A SCHEDULED EVENT May 21 , 07:30 - 22:45 UTC May 15 , 13:26 UTC Scheduled - We will be performing scheduled maintenance in EWR (Newark) datacenter on 2026-05-21 between 07:30 and 22:45 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT May 21 , 07:30 - 22:45 UTC May 15 , 13:26 UTC Scheduled - We will be performing scheduled maintenance in AMS (Amsterdam) datacenter on 2026-05-21 between 07:30 and 22:45 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT May 21 , 07:30 - 22:45 UTC May 15 , 13:26 UTC Scheduled - We will be performing scheduled maintenance in AUS (Austin) datacenter on 2026-05-21 between 07:30 and 22:45 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT May 20 , 23:00 PDT - May 21 , 03:00 PDT May 8 , 08:57 PDT Scheduled - On May 20th, 2026, Affirm will be performing updates to its database infrastructure in the US. Affirm's APIs may experience an estimated downtime of up to 18 minutes. The maintenance will begin at 11:00 PM PT on 05/20/2026 and end at 3:00 AM PT on 05/21/2026. The expected downtime is estimated to be, at most, 18 minutes within this 4 hour window.

THIS IS A SCHEDULED EVENT May 20 , 17:00 - 21:00 PDT May 4 , 09:33 PDT Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

THIS IS A SCHEDULED EVENT May 20 , 15:00 - 16:00 PDT May 8 , 09:30 PDT Scheduled - On May 20th, 2026, Affirm will be performing updates to its database infrastructure in the UK. Affirm's APIs may experience an estimated downtime of up to 1 minute. The maintenance will begin at 11:00 PM BST on 05/20/2026 and end at 12:00 AM BST on 05/21/2026. The expected downtime is estimated to be, at most, 1 minute within this 1 hour window.

THIS IS A SCHEDULED EVENT May 20 , 14:00 - 18:00 PDT Apr 30 , 15:48 PDT Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.

THIS IS A SCHEDULED EVENT May 19 , 17:00 - 21:00 PDT May 4 , 09:26 PDT Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

THIS IS A SCHEDULED EVENT May 19 , 18:00 - 22:00 EDT May 14 , 15:35 EDT Scheduled - We will be undergoing planned maintenance on May 19, 2026. During this maintenance window, some of the 1Password admin console reporting features (item usage reports, both old/new audit logs, sign-in attempts), the 1Password Events API, and app discovery may intermittently be unavailable in the Canadian Region (1password.ca) and the Enterprise Region (ent.1password.com). We apologize for the inconvenience.

THIS IS A SCHEDULED EVENT May 19 , 14:00 - 18:00 PDT Apr 30 , 15:36 PDT Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.

THIS IS A SCHEDULED EVENT May 19 , 17:00 - 23:00 UTC May 6 , 08:18 UTC Scheduled - We will be performing scheduled maintenance in ICN (Seoul) datacenter on 2026-05-19 between 17:00 and 23:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT May 19 , 16:00 - 23:00 UTC May 15 , 06:39 UTC Update - We will be performing scheduled maintenance in SIN (Singapore) datacenter on 2026-05-19 between 16:00 and 23:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status. May 15 , 06:37 UTC Scheduled - We will be performing scheduled maintenance in SIN (Singapore) datacenter between 2026-05-19 16:00 and 2026-05-20 23:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT May 19 , 11:30 - 13:30 UTC May 15 , 21:49 UTC Scheduled - We will be undergoing scheduled maintenance at this time. All systems will still be operational during this maintenance.

THIS IS A SCHEDULED EVENT May 19 , 05:00 - 11:00 EDT May 12 , 11:36 EDT Scheduled - SkyBlock will be undergoing maintenance to deploy backend changes. During this time, SkyBlock will be unavailable. We are estimating this maintenance to take up to 6 hours, assuming no unforeseen issues occur. This is not a maintenance for the upcoming Lotus Atoll update.

THIS IS A SCHEDULED EVENT May 19 , 04:00 EDT - May 20 , 04:00 EDT May 15 , 12:57 EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.17.0 Maintenance Release to Test and Staging environments. Scheduled for May 19, 2026

THIS IS A SCHEDULED EVENT May 19 , 18:00 EDT - May 20 , 06:00 EDT May 13 , 15:59 EDT Update - We will be undergoing scheduled maintenance during this time. May 5 , 17:44 EDT Update - We will be undergoing scheduled maintenance during this time. May 5 , 17:39 EDT Scheduled - We will be undergoing planned maintenance on May 19, 2026. During this maintenance window, some of the 1Password admin console reporting features (item usage reports, both old/new audit logs, sign-in attempts), the 1Password Events API, and app discovery may intermittently be unavailable in the American region (1password.com). We apologize for the inconvenience.

THIS IS A SCHEDULED EVENT May 18 , 14:00 - 18:00 PDT May 4 , 09:20 PDT Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

THIS IS A SCHEDULED EVENT May 18 , 15:00 - 21:00 UTC May 14 , 03:48 UTC Update - We will be performing scheduled maintenance in SYD (Sydney) datacenter on 2026-05-18 between 15:00 and 21:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status. May 14 , 02:38 UTC Update - We will be performing scheduled maintenance in SYD (Sydney) datacenter on 2026-05-18 between 15:00 and 19:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status. May 14 , 02:26 UTC Scheduled - We will be performing scheduled maintenance in SYD (Sydney) datacenter on 2026-05-18 between 15:00 and 21:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For

THIS IS A SCHEDULED EVENT May 18 , 14:00 - 15:30 UTC May 13 , 18:24 UTC Scheduled - We will be performing scheduled maintenance in GUA (Guatemala City) datacenter on 2026-05-18 between 14:00 and 15:30 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT May 17 , 22:00 EDT - May 18 , 00:00 EDT May 15 , 23:55 EDT Scheduled - The Gemini Spaceship FIX DropCopy service will undergo scheduled weekly maintenance on Sunday, May 17, from approximately 10:00 PM to 12:00 AM ET. During this window, we will perform rolling restarts of FIX DropCopy API sessions. As a result, FIX DropCopy connections may briefly disconnect and automatically reconnect. All trading functionality and user interfaces will remain fully available throughout the maintenance period.

THIS IS A SCHEDULED EVENT May 17 , 12:00 - 13:00 UTC May 14 , 04:57 UTC Scheduled - Cloudflare will be performing scheduled maintenance on systems supporting Cloudflare Access. User and service authentication, as well as policy enforcement, will remain fully operational during this maintenance window. During this time, configuration changes to Cloudflare Access will be unavailable. Access API write operations, including policy updates and other configuration changes made through the Dashboard or API, will not be accepted and will return HTTP 500 responses. Read operations will remain fully functional. Audit logs may experience mild processing delays.

THIS IS A SCHEDULED EVENT May 17 , 07:00 - 08:00 UTC May 13 , 16:05 UTC Scheduled - On Sunday, May 17th at 07:00 UTC, we will be performing scheduled maintenance on our platform in the IL region. This maintenance is expected to last up to one hour. During this time, monday boards will intermittently be in read-only mode, where actions like creating items, editing boards, creating boards from templates, and changing board permissions will be temporarily unavailable. Thank you for your understanding during this planned maintenance.

THIS IS A SCHEDULED EVENT May 16 , 17:00 PDT - May 17 , 02:00 PDT May 13 , 16:52 PDT Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes improved emergency location management with shared ELIN support and enhanced search capabilities. There is no operational impact. All services will be available during this scheduled update. For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 5/17/2026 8:00AM - 10:00AM PDT (05/18/2026 00:00 - 2:00 JST)

THIS IS A SCHEDULED EVENT May 16 , 17:00 PDT - May 17 , 02:00 PDT May 11 , 08:39 PDT Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes multiple timezone display on the schedules page. There is no operational impact. All services will be available during this scheduled update.

May 16 , 01:02 PDT Resolved - This incident has been resolved and the affected services have been restored. May 16 , 00:46 PDT Monitoring - On 05/16/2026, Between 06:55 UTC to 07:38 UTC, Users may have experienced intermittent issues with accessing the zoom.com homepage. This incident has been resolved and the affected services have been restored.

Status: Resolved The issue has been resolved and error rates are back to normal. Affected components Speech to Text (Operational)

May 16 , 00:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 1 , 13:43 PDT Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.

May 16 , 06:14 EDT Monitoring - A fix has been implemented and we are monitoring the results May 16 , 05:01 EDT Update - We are continuing to work on a fix for this issue. May 16 , 02:48 EDT Identified - The issue has been identified and a fix is being implemented.

May 16 , 05:21 UTC Resolved - Between 02:59–04:58 UTC May 16th, we saw elevated error rates and response times with Apple Pay requests. This is now resolved. May 16 , 03:38 UTC Investigating - We're currently investigating elevated Apple Pay errors. We'll post an update soon.

May 16 , 05:03 UTC Resolved - This incident has been resolved. May 16 , 02:27 UTC Monitoring - The increase in errors are resolved and the services are stable again. Customers using Queues, Cache Reserve and Cache Purge API may have also been impacted. May 16 , 02:07 UTC Update - Customers may also see impact with Worker uploads with R2 bindings and when creating Workflow instances. May 16 , 01:55 UTC Investigating - Cloudflare is aware of and investigating an increase of R2 and Durable Object errors in Eastern North America. We are working to analyse and mitigate this problem. More updates to follow shortly.

May 15 , 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 24 , 10:19 PDT Scheduled - We will perform scheduled PSTN telephony backend maintenance to enhance operational reliability and resiliency for Zoom Audio Conferencing during the maintenance windows and locations listed. We do not anticipate any service interruptions during this time. Eastern Time (EDT): May 15, 08:00 PM – May 17, 05:00 AM Pacific Time (PDT): May 15, 05:00 PM – May 17, 02:00 AM UTC: May 16, 12:00 AM – May 17, 09:00 AM

May 15 , 20:47 UTC Identified - We've identified an issue with the LOBO THE WOLF PUP (LOBO) funding gateway. Withdrawals are temporarily unavailable. Deposits and other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.

May 16 , 12:45 CEST Monitoring - The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved. May 15 , 22:47 CEST Investigating - We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7. If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations

Status: Scheduled During this window, we will be upgrading the infrastructure behind our permissions service. You may see two short blips where saves, edits, and other permission-dependent actions briefly error out. During each blip, saves and edits to Zaps, Folders, Agents, MCP, Templates, and Knowledge Sources may error; retrying should succeed. No action needed from your end. Questions? Contact Zapier Support: https://zapier.com/app/get-help. Affected components Website (Under maintenance)

Status: Scheduled During this window, Zaps with polling-based triggers will pause briefly and resume automatically. Your Zaps stay “On”, and the next poll picks up any items missed. There is no action required on your end. Questions? Contact Zapier Support: https://zapier.com/app/get-help. Affected components Polling Triggers (Under maintenance)

May 15 , 09:45 PDT Resolved - This incident has been resolved. May 15 , 09:43 PDT Monitoring - A fix has been implemented and we are monitoring the results. May 15 , 09:33 PDT Investigating - We’re currently working through a service disruption that is preventing our users from logging in or resetting passwords. We apologize for any inconvenience, and updates will be provided as they become available.

Status: Monitoring We have applied the mitigation and are monitoring the recovery.

May 15 , 16:55 UTC Identified - The issue has been identified and a fix is being implemented. May 15 , 14:57 UTC Investigating - Cloudflare is investigating issues with our Bot Management feature. Customers may experience an increase in the percentage of traffic detected as automated. We are working to mitigate this problem. More updates to follow shortly.

May 15 , 14:17 UTC Resolved - This incident has been resolved. May 15 , 14:10 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 15 , 14:06 UTC Investigating - Cloudflare is investigating issues with editing existing Account level WAF rules. Zone level and new rules are not impacted. Rule operation is not impacted.

May 15 , 13:35 UTC Identified - The issue has been identified and a fix is being implemented. May 15 , 10:41 UTC Investigating - We're investigating an issue with the THORChain (RUNE) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.

May 15 , 16:18 UTC Resolved - The usage tracking system is fully recovered. May 15 , 15:39 UTC Monitoring - The team fixed the incorrect calculations. We are resuming usage tracking and continuing to monitor. May 15 , 13:40 UTC Update - We are continuing to work on the fix. Usage tracking for Workflow Storage remains paused. The incorrect calculations will not be charged. May 15 , 11:37 UTC Identified - The team has identified the source of the incorrect usage data calculations and has paused usage tracking while a fix is being prepared. May 15 , 10:34 UTC Investigating - Workflow Storage Retention and Workflow Storage Writes are being incorrectly calculated in usage data. The team is investigating and working to resolve the discrepancy.

May 15 , 05:25 UTC Resolved - Current status: We've monitored the environment and confirmed the rollback restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing. Incident start time: 22:50 UTC May 14, 2026 Incident end time: 04:05 UTC May 15, 2026 Preliminary root cause: A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing. A root cause analysis (RCA) document will be published within five business days. May 15 , 04:34 UTC Monitoring - Current status: We've identified and rolled back a Cortex Code update to resolve this issue. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing. Incident start time: 22:50 UTC May 14, 2026 Incident end time: 04:05 UTC May 15, 2026 Preliminary root cause: A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing. May 15 , 04:01 UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may stop