Is Blackboard Down?

THIS IS A SCHEDULED EVENT Apr 2 , 04:00 EDT - Apr 3 , 04:00 EDT Mar 27 , 09:56 EDT Scheduled - Blackboard will be deploying the Blackboard SaaS 4000.12.0 Feature Release to Production environments. Scheduled for April 2, 2026

Mar 31 , 08:13 EDT Update - Release is currently in progress. Full build number is 4000.12.0-rel.30+4e825b1. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-12-0-Maintenance-Releases Mar 31 , 04:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 27 , 09:52 EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.12.0 Maintenance Release to Test and Staging environments. Scheduled for March 31, 2026

Mar 31 , 08:14 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 30 , 17:18 EDT Update - REMINDER: The deadline to update your configuration has almost passed. If e-mails have changed to originate from "do-not-reply@blackboard.com" or are being blocked or marked as "spam", please contact support to start the process as soon as possible. Please refer to the Anthology Support Center for more details: https://support.anthology.com/s/article/Important-Information-for-Clients-using-Custom-domain-to-send-emails Mar 10 , 12:39 EDT Scheduled - On March 31, 2026, Blackboard will be replacing the current Email Relay solution (Sentrion) with a new email relay solution (Amazon SES) which will provide a more robust, scalable, and reliable service. If you use Blackboard email relay service to send emails from your custom domain (for example donotreply@monument.edu), this change will impact you. DomainKeys Identified Mail (DKIM) will now be a required configuration when you use our e-mail relays and a non-’blackboard.com’ domain to send e-mail from your Blackboard LMS. Please refer to the Anthology Support Center for more details: https://support.anthology.com/s/article/Important-Information-for-Clients-using-Custom-domain-to-send-emails This support bulletin is only applicable to clients that send emails from a custom domain. There will be no impact or disruption to email functionality in the application during the transition i.e., Messages and email functionality will continue to work as normal

Mar 30 , 17:12 EDT Monitoring - The Ally development team has scaled up resources based on demand and will continue to monitor progress. Mar 30 , 13:30 EDT Identified - We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

Mar 27 , 07:30 EDT Resolved - Real time queues have returned to normal levels. Mar 26 , 15:56 EDT Identified - We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

Mar 18 , 09:19 EDT Resolved - The issue has been resolved and users should now be able to log in to Illuminate without issues. Mar 18 , 08:53 EDT Investigating - We are currently experiencing an issue with Single Sign-On that may prevent some users from logging in to Illuminate across all regions. We are actively working to resolve it.