Is Smartsheet Down?
Real-time status check for smartsheet.com
Checking status...
About Smartsheet Status
BlueMonitor checks Smartsheet (smartsheet.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
Investigating missing or delayed Update / Approval Requests notifications and emails
Jun 24 , 22:45 PDT Resolved - This incident has been resolved. Jun 24 , 17:43 PDT Monitoring - A fix has been implemented to resolve the missing or delayed Update / Approval Requests notifications and emails and we are monitoring the results. Jun 24 , 16:04 PDT Identified - The issue causing missing or delayed Update / Approval Requests notifications and emails has been identified. Our team is implementing a fix. We will provide frequent updates until we reach a monitoring status. Jun 24 , 14:51 PDT Investigating - We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Increased spam activity with Smartsheet Forms
Jun 23 , 00:44 PDT Monitoring - We have implemented measures to address the increased spam activity with Smartsheet public forms. We will continue monitoring and make further adjustments as needed. If you are continuing to see a high rate of spam submissions, please contact our support team so that we can investigate further. Jun 18 , 14:42 PDT Identified - We are aware that some customers are receiving an increased volume of unwanted spam submissions through public Smartsheet forms, even with reCAPTCHA enabled. Our teams have been actively investigating and deploying additional protections. We are observing a decrease in spam activity as we continue applying and evaluating further mitigations. Who is affected: Customers who use public forms that do not require login.
Smartsheet add-ons for Google is not working
Jun 11 , 04:02 PDT Resolved - This incident has been resolved. Jun 10 , 20:30 PDT Monitoring - The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability. Jun 10 , 17:51 PDT Identified - The issue has been identified and a fix is being implemented. Jun 10 , 15:21 PDT Investigating - We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Investigating assets unexpectedly moved from Folders to the Parent Workspace
Jun 5 , 16:53 PDT Resolved - We've identified and fixed the root cause of assets moving from Folders to the Parent Workspace. Our restoration process is complete and we have confirmed 99.98% of the affected assets have been returned to their correct locations. If you find any misplaced assets, you have two options: 1. Move them manually – items can be repositioned directly within the platform. 2. Open a support ticket – if you encounter errors or high volume, reply to an existing ticket or open a new one to engage our support team When contacting support, please include: • Workspace ID • Sheet ID(s) of affected assets • Reference: INC-1089 We apologize for the disruption and appreciate your patience. Jun 5 , 12:53 PDT Monitoring - We've identified and fixed the root cause of assets moving from Folders to the Parent Workspace. Our restoration process is complete and we have confirmed 99.98% of the affected assets have been returned to their correct locations. If you find any misplaced assets, you have two options: 1. Move them manually – items can be repositioned directly within the platform. 2. Open a support ticket – if you encounter errors or high volume, reply to an existing ticket or open a new one to engage our support team When contacting support, please include: • Workspace ID • Sheet ID(s) of affected assets • Reference: INC-1089 We apologize for the disruption and appreciate your patience. Jun 5 , 05:34 PDT Update - We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed the majority of affected assets, and the customers will see they have been restored to their prior locations. We are continuing to work on restoring the remaining assets to their original locations, and we will provide updates until we reach a monitoring status. Jun 5 , 03:15 PDT Update - We identified and fixed an issue that caused assets to mov
Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error
May 27 , 17:51 PDT Resolved - This incident has been resolved. May 27 , 13:39 PDT Update - We are continuing to monitor for any further issues. May 27 , 13:37 PDT Monitoring - A fix has been implemented and we are monitoring the results. May 27 , 10:50 PDT Investigating - We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.
Investigating Workspace panel not opening or closing unexpectedly
Apr 22 , 12:20 PDT Resolved - Workspace panel functionality has been fully restored and is operating normally. The incident is now resolved. Apr 22 , 10:09 PDT Monitoring - We are observing stability being restored for Workspace panel not opening or closing unexpectedly. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status. Apr 22 , 10:01 PDT Identified - We have identified the issue responsible for the Workspace panel not opening or closing unexpectedly and are implementing a fix. We will provide frequent updates until we reach a monitoring status. Apr 22 , 09:45 PDT Investigating - We are investigating reports of the Workspace panel not opening or closing unexpectedly. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Smartsheet's Resource Management Integration Loading Issues
Apr 17 , 17:07 PDT Resolved - This incident has been resolved. Apr 17 , 12:35 PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 17 , 12:23 PDT Investigating - We are currently experiencing intermittent loading issues with the Resource Management module within Smartsheet. Please note that the standalone site at rm.smartsheet.com is working normally and can be used as a workaround while we resolve the integration issues.
Failures during Form Submissions
Apr 13 , 13:46 PDT Resolved - Forms Submissions are operating normally. The incident is now resolved. Apr 13 , 11:31 PDT Monitoring - The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence. Apr 13 , 10:52 PDT Update - We are continuing to investigate this issue. Apr 13 , 10:06 PDT Update - We are continuing to investigate this issue. Apr 13 , 09:33 PDT Investigating - We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
Frequently Asked Questions
Is Smartsheet down right now?
This page shows the real-time status of Smartsheet. The status is checked automatically by pinging Smartsheet's servers. If the status shows "Down", it means Smartsheet is currently experiencing issues.
Why is Smartsheet not working?
Smartsheet may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if Smartsheet is down for everyone?
BlueMonitor checks Smartsheet's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if Smartsheet is down?
If Smartsheet is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.