About Box Status
BlueMonitor checks Box (box.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
[Medium] Issues with Zip Downloads
Jun 25 , 14:47 PDT Resolved - After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun 25 , 13:29 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact. Jun 25 , 12:59 PDT Update - We are continuing to work on a fix for this issue. Jun 25 , 12:50 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jun 25 , 12:29 PDT Investigating - Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.
[Minor] Issues with Uploads
Jun 24 , 05:33 PDT Resolved - This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun 24 , 05:18 PDT Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
[Medium] Issue with Multiple Box Services
Jun 17 , 13:28 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun 17 , 12:44 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact. Jun 17 , 12:34 PDT Investigating - Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.
[Minor] Issues with Downloads
Jun 16 , 16:00 PDT Resolved - From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Medium] Issue with Multiple Box Services
Jun 10 , 19:01 PDT Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun 10 , 18:41 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement. We are continuing to monitor for any additional impact. Jun 10 , 17:34 PDT Identified - Our team is investigating an issue with Box API authentication and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
[Critical] Issues with Multiple Box Services
Jun 3 , 10:53 PDT Resolved - From approximately 10:53 PM to 10:58 PM PDT, we observed an issue impacting Login, All Files, Notes, Uploads and Box API. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Medium] Issues with Box AI
May 31 , 19:25 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. May 31 , 18:49 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact. May 31 , 18:16 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. May 31 , 17:58 PDT Investigating - We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.
[Medium] Issues with Box Drive
May 22 , 02:18 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. May 22 , 02:15 PDT Monitoring - We have resolved the issue impacting Box Drive. We are continuing to monitor to ensure no further impact is observed May 22 , 01:46 PDT Investigating - Our team is investigating an issue with Logins for Box Drive. Users attempting to log in to Box Drive may see errors or timeouts. Users encountering this issue can log in to the Box Web Application as a temporary workaround. We will provide additional information as it becomes available.
[Medium] Degradation of Enterprise Events API
May 14 , 12:30 PDT Resolved - Between 2:31am and 4:45pm PDT on May 14, 2026 we observed an issue impacting streaming Enterprise Events API . Our systems detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Critical] Issues with Multiple Box Services
May 6 , 20:07 PDT Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com. May 6 , 19:32 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact. May 6 , 19:12 PDT Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. May 6 , 18:52 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. May 6 , 18:20 PDT Investigating - We are investigating an ongoing issue affecting browsing folders, collections, Box AI, Classifications, and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.
Frequently Asked Questions
Is Box down right now?
This page shows the real-time status of Box. The status is checked automatically by pinging Box's servers. If the status shows "Down", it means Box is currently experiencing issues.
Why is Box not working?
Box may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if Box is down for everyone?
BlueMonitor checks Box's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if Box is down?
If Box is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.