About Box Status
BlueMonitor checks Box (box.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
[Major] Issues to access Admin Console dashboard
Mar 25 , 07:03 PDT Resolved - After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Mar 25 , 06:36 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact. Mar 25 , 05:23 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Mar 25 , 04:44 PDT Investigating - Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
[Critical] Issue with Box Shuttle
Mar 25 , 10:00 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Mar 25 , 09:26 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact. Mar 25 , 07:54 PDT Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Mar 25 , 07:23 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Mar 25 , 06:24 PDT Update - We are continuing to investigate this issue. We will provide additional updates as they become available. Mar 25 , 05:43 PDT Update - We are continuing to investigate this issue. We will provide additional updates as they become available. Mar 25 , 05:07 PDT Update - We are continuing to investigate this issue. Mar 25 , 04:21 PDT Update - We are continuing to investigate this issue. Mar 25 , 03:44 PDT Update - We are continuing to investigate this issue. Mar 25 , 03:11 PDT Update - We are continuing to investigate this issue. Mar 25 , 02:40 PDT Update - We are continuing to investigate this issue. Mar 25 , 02:07 PDT Update - We are continuing to investigate this issue. Mar 25 , 01:33 PDT Update - We are continuing to investigate this issue. Mar 25 , 00:59 PDT Update - We are continuing to investigate this issue. Mar 25 , 00:31 PDT Update - We are continuing to investigate this issue. Mar 25 , 00:01 PDT Update - We are continuing to investigate this issue. Mar 24 , 23:32 PDT Update - We are continuing to investigate this issue. Mar 24 , 22:52 PDT Investigating - Our team is investigating an issue with Box Shuttle and has identified
[Major] Issues with Logins, Folder and File Preview, and Shared Links
Mar 19 , 22:08 PDT Resolved - After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Mar 19 , 21:44 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 19 , 21:14 PDT Update - We are continuing to investigate this issue. Mar 19 , 21:13 PDT Investigating - We are continuing to investigate this issue. Mar 19 , 20:59 PDT Identified - The issue has been identified and a fix is being implemented. Mar 19 , 20:37 PDT Investigating - We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.
[Medium] Customers may experience issues previewing files
Mar 18 , 11:00 PDT Resolved - Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
[Minor] Issue affecting Logins
Mar 9 , 18:14 PDT Resolved - This incident has been resolved. Mar 9 , 18:13 PDT Update - After a period of monitoring, we have confirmed that the issues affecting Login are now resolved. Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Mar 9 , 18:05 PDT Monitoring - A fix has been implemented to address the issue, and we are observing recovery. Customers should now be seeing improvement when attempting to log in. Our team will continue to monitor the service to ensure full stability is restored. We will provide another update once the incident is resolved or if the status changes. Mar 9 , 17:34 PDT Identified - We have identified the cause of the issue. Our team is now actively working on implementing a solution. Mar 9 , 17:30 PDT Investigating - Our team is investigating reports of issues affecting Logins. Some customers may be experiencing errors or delays when attempting to log in to their Box accounts. We are working to identify the cause and will provide another update as soon as more information is available.
Scheduled Resiliency Test Maintenance
THIS IS A SCHEDULED EVENT Mar 6 , 22:00 - 23:59 PST Feb 18 , 02:40 PST Scheduled - Starting on Friday, March 6th at 10:00 PM PST until 11:59 PM PST, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
Scheduled Resiliency Test Maintenance
Mar 1 , 02:00 PST Completed - The scheduled maintenance has been completed. Mar 1 , 00:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 18 , 02:22 PST Scheduled - Starting on Sunday, March 1st at 12:00 AM PST until 02:00 AM PST, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
[Medium] Increased FTP 530 Captcha errors
Feb 27 , 15:51 PST Resolved - After further monitoring, this incident is now considered resolved. FTP and SFTP service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Feb 27 , 14:58 PST Update - We are continuing to monitor for any further issues. Feb 27 , 13:58 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 27 , 13:15 PST Update - Box continues to investigate reports of Captcha errors issues with FTP and SFTP logins. Feb 27 , 12:02 PST Investigating - We are investigating an ongoing issue affecting FTP and SFTP logins. We will provide more information as soon as it is available.
[Medium] Customers may experience issues with Uploads and Downloads for the UK zone
Feb 25 , 06:16 PST Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Feb 25 , 05:58 PST Update - Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact. Feb 25 , 05:45 PST Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact. Feb 25 , 05:00 PST Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
[Critical] Issue with Box API
Feb 24 , 16:15 PST Resolved - After further monitoring, this incident is now considered resolved. Box API has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Feb 24 , 16:02 PST Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box API. We are continuing to monitor for any additional impact. Feb 24 , 15:42 PST Update - We are continuing to work on a fix for this issue. Feb 24 , 15:32 PST Update - We are continuing to work on a fix for this issue. Feb 24 , 15:32 PST Identified - Our team is investigating an issue with Box API and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Frequently Asked Questions
Is Box down right now?
This page shows the real-time status of Box. The status is checked automatically by pinging Box's servers. If the status shows "Down", it means Box is currently experiencing issues.
Why is Box not working?
Box may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if Box is down for everyone?
BlueMonitor checks Box's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if Box is down?
If Box is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.