About Box Status
BlueMonitor checks Box (box.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
[Medium] Issues affecting multiple Box services
Aug 6 , 22:16 PDT Resolved - Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 6 , 22:02 PDT Update - Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available. Aug 6 , 21:06 PDT Update - Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available. Aug 6 , 20:34 PDT Update - Our team is continuing to investigate the issue. We will provide additional information as it becomes available. Aug 6 , 19:37 PDT Investigating - Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.
[Critical] Issues with Multiple Box Services
Aug 6 , 19:06 PDT Resolved - From approximately 6:42 PM to 6:48 PM PDT, we observed an issue impacting multiple Box services. Users may have experienced errors or been unable to complete actions during that time. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Support at https://support.box.com.
[Medium] Issues with Uploads and Downloads
Aug 4 , 13:44 PDT Resolved - Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug 4 , 13:23 PDT Investigating - Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting to upload or download items. We will provide additional information as it becomes available.
[Minor] Issues with Box Sign
Aug 2 , 08:30 PDT Resolved - From approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Medium] Issues with Box Shuttle Standalone
Jul 31 , 04:30 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul 31 , 04:16 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact. Jul 31 , 04:09 PDT Investigating - Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.
[Minor] Issues with Uploads
Jul 27 , 21:57 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 27 , 21:22 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact. Jul 27 , 21:02 PDT Update - We are continuing to work on a fix for this issue. Jul 27 , 20:08 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jul 27 , 19:58 PDT Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
[Medium] Issues with Box Hubs
Jul 23 , 07:30 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 23 , 07:26 PDT Identified - Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability. Jul 23 , 07:14 PDT Investigating - We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.
[Medium] Issues with File Requests
Jul 23 , 04:42 PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul 23 , 04:05 PDT Identified - The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests. Jul 23 , 02:45 PDT Investigating - We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available. Users of this service may face delays in metadata updates while attempting to upload files using File Request.
[Medium] Issues with Box Edit and Microsoft Office Online
Jul 16 , 14:48 PDT Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality. Jul 16 , 14:47 PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit. Jul 16 , 14:45 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. Jul 16 , 14:30 PDT Update - We are continuing to investigate this issue. Jul 16 , 14:30 PDT Investigating - Box is investigating reports of a momentary issue with Box Edit / Microsoft Office Online. Affected services are subject to change as the investigation continues.
[Medium] Issues with Box Relay
Jul 14 , 23:43 PDT Resolved - After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul 14 , 23:32 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 14 , 23:00 PDT Update - We are continuing to work on a fix for this issue. Jul 14 , 21:50 PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jul 14 , 21:14 PDT Investigating - We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.
Frequently Asked Questions
Is Box down right now?
This page shows the real-time status of Box. The status is checked automatically by pinging Box's servers. If the status shows "Down", it means Box is currently experiencing issues.
Why is Box not working?
Box may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if Box is down for everyone?
BlueMonitor checks Box's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if Box is down?
If Box is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.