Is DocuSign Down?
Real-time status check for docusign.com
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About DocuSign Status
BlueMonitor checks DocuSign (docusign.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
Latency and Errors Across NA11 (Incident 5558)
Aug 7 , 18:13 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug 7 , 17:55 UTC Monitoring - The fix was implemented and we are monitoring to ensure stability. Aug 7 , 17:37 UTC Identified - The issue has been identified and we continue our work to implement a fix. Aug 7 , 17:36 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 7 , 16:59 UTC Identified - Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.
Docusign Admin Intermittently Unavailable (Incident 5548)
Aug 6 , 21:23 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug 6 , 21:04 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 6 , 20:43 UTC Update - The issue has been identified and we continue our work to implement a fix. Aug 6 , 20:14 UTC Identified - We have identified the issue and a fix is being implemented. Aug 6 , 20:01 UTC Update - We are continuing to investigate this issue. Aug 6 , 19:58 UTC Investigating - We are actively investigating this issue.
Workflow Send and Review Errors (Incident 5532)
Aug 5 , 21:09 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug 5 , 20:42 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 5 , 20:41 UTC Identified - We have identified the issue and a fix is being implemented. Aug 5 , 20:11 UTC Update - We continue to investigate the issue and additional resources have been engaged. Aug 5 , 19:21 UTC Update - We are continuing to investigate this issue. Aug 5 , 18:50 UTC Investigating - We are actively investigating this issue.
Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)
Aug 5 , 04:42 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug 5 , 04:39 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 5 , 04:20 UTC Update - The issue has been identified and we continue our work to implement a fix. Aug 5 , 03:14 UTC Identified - We have identified the issue and a fix is being implemented. Aug 5 , 02:17 UTC Update - We are continuing to investigate this issue. Aug 5 , 01:29 UTC Investigating - We are investigating this issue.
Document generation failures in salesforce integration (Incident 5525)
Aug 4 , 16:00 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug 4 , 15:47 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 4 , 15:10 UTC Identified - We have identified the issue and a fix is being implemented. Aug 4 , 14:30 UTC Update - We are continuing to investigate this issue. Aug 4 , 13:40 UTC Investigating - Customers may encounter document generation failures with salesforce integration. We are currently investigating the issue.
Powerforms Intermittently Not Loading (Incident 5517)
Aug 3 , 20:44 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Aug 3 , 20:26 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 3 , 20:07 UTC Investigating - We are actively investigating this issue.
Failures with Envelope Writeback and Status Updates (Incident 5505)
Jul 31 , 18:01 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-29 01:43 AM UTC until 2026-07-31 05:14 PM UTC. Jul 31 , 17:51 UTC Update - The issue has been identified and we continue our work to implement a fix. Jul 31 , 17:33 UTC Identified - We have identified the issue and a fix is being implemented. Jul 31 , 17:16 UTC Update - We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: "The underlying connection was closed. An unexpected error occurred on send." Services affected: Salesforce connector (envelope write-back, status updates) Impact: Completed envelope statuses may not be reflected in Salesforce. Our engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses. Jul 31 , 15:23 UTC Update - We continue to investigate the issue and additional resources have been engaged. Jul 31 , 15:22 UTC Update - We are continuing to investigate this issue. Jul 31 , 12:45 UTC Investigating - Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.
Customers may experience errors when signing up for new accounts (Incident 5500)
Jul 30 , 20:34 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC. Jul 30 , 19:57 UTC Identified - We have identified the issue and a fix is being implemented. Jul 30 , 19:32 UTC Update - We are continuing to investigate this issue. Jul 30 , 19:24 UTC Investigating - We are actively investigating this issue.
Latency and Intermittent Errors (Incident 5501)
Jul 30 , 21:02 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Jul 30 , 20:32 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 30 , 20:11 UTC Identified - We have identified the issue and a fix is being implemented. Jul 30 , 19:53 UTC Investigating - We are actively investigating this issue.
New Docusign Status Center: Subscribe by September 1 to Receive Updates
Jul 27 , 18:43 UTC Resolved - On September 1, this site will be replaced by health.docusign.com/status. To continue getting notifications, you'll need to resubscribe on the new site. As part of this transition, Slack, SMS, and RSS notification methods will be deprecated and will no longer be supported on the new platform. To ensure you continue receiving system status alerts after this date, you will need to resubscribe on the new site using one of the available notification methods. View detailed instructions at https://support.docusign.com/s/articles/System-Status-Alerts?language=en_US
Frequently Asked Questions
Is DocuSign down right now?
This page shows the real-time status of DocuSign. The status is checked automatically by pinging DocuSign's servers. If the status shows "Down", it means DocuSign is currently experiencing issues.
Why is DocuSign not working?
DocuSign may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if DocuSign is down for everyone?
BlueMonitor checks DocuSign's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if DocuSign is down?
If DocuSign is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.