Is DocuSign Down?
Real-time status check for docusign.com
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About DocuSign Status
BlueMonitor checks DocuSign (docusign.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)
May 14 , 20:03 UTC Resolved - This incident has been resolved. May 14 , 19:54 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 14 , 19:23 UTC Identified - The issue has been identified and a fix is being implemented. May 14 , 18:45 UTC Investigating - We are currently investigating this issue.
Workflow Reports Experiencing Timeout Errors (Incident 4874)
May 13 , 14:18 UTC Resolved - This incident has now been resolved. May 13 , 13:41 UTC Monitoring - A fix has been implemented and we are observing telemetry to validate. May 13 , 11:50 UTC Update - We are continuing to work on a fix for this issue. May 13 , 11:49 UTC Identified - Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
Customers may experience issues accessing PowerForms (Incident 4870)
May 12 , 20:03 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 06:10 PM UTC until 2026-05-12 07:59 PM UTC. May 12 , 19:41 UTC Investigating - We are currently investigating this issue.
Users may experience timeouts when attempting to complete document transactions (Incident 4866)
May 12 , 20:58 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. May 12 , 20:51 UTC Update - We are continuing to monitor for any further issues. May 12 , 19:51 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 12 , 19:33 UTC Update - We are continuing to work on a fix for this issue. May 12 , 18:43 UTC Identified - The issue has been identified and a fix is being implemented. May 12 , 18:17 UTC Investigating - We are currently investigating this issue.
Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)
May 12 , 19:26 UTC Resolved - This incident has been resolved. May 12 , 15:55 UTC Monitoring - A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final. May 12 , 15:20 UTC Identified - Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional: To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. Further investigation with our engineering teams is underway to fully resolve this issue. May 12 , 14:24 UTC Monitoring - Our engineering teams have deployed a fix and we are now monitoring to validate. May 12 , 14:23 UTC Update - We are continuing to work on a fix for this issue. May 12 , 13:42 UTC Identified - We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM. To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. Further investigation with our engineering teams is underway to fully resolve this issue.
Users may experience connection errors when trying to switch to CLM (Incident 4861)
May 12 , 10:44 UTC Resolved - Further investigation has confirmed that this error was the result of a third party and the impact has been resolved. To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. May 12 , 09:45 UTC Update - Additional teams have been engaged to triage this issue. May 12 , 08:46 UTC Investigating - A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.
Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)
May 12 , 00:01 UTC Resolved - This incident has been resolved. May 11 , 23:14 UTC Identified - The issue has been identified and a fix is being implemented.
AU Site Outage (Incident 4840)
May 8 , 03:24 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-08 01:45 AM UTC until 03:09 AM UTC May 8 , 03:03 UTC Monitoring - We have implemented a mitigation and are monitoring the results. May 8 , 02:35 UTC Update - We are continuing to investigate this issue. May 8 , 02:09 UTC Investigating - We are currently investigating this issue.
Send Latency in EU (Incident 4776)
Apr 28 , 09:40 UTC Resolved - All telemetry is now reporting that this issue has been resolved. Apr 28 , 09:30 UTC Monitoring - A fix has been implemented and engineers are now monitoring telemetry to validate. Apr 28 , 09:24 UTC Identified - Engineers have identified a root cause and are working on releasing a fix. Apr 28 , 09:03 UTC Investigating - A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)
Apr 23 , 20:41 UTC Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers utilizing the Docusign App Launcher in Salesforce may have seen errors from 2026-04-23 04:40 PM UTC until 2026-04-23 08:35 PM UTC. Apr 23 , 20:27 UTC Identified - The issue has been identified and a fix is being implemented. Apr 23 , 20:14 UTC Investigating - We are currently investigating this issue.
Frequently Asked Questions
Is DocuSign down right now?
This page shows the real-time status of DocuSign. The status is checked automatically by pinging DocuSign's servers. If the status shows "Down", it means DocuSign is currently experiencing issues.
Why is DocuSign not working?
DocuSign may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if DocuSign is down for everyone?
BlueMonitor checks DocuSign's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if DocuSign is down?
If DocuSign is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.