Is VTEX Down?
Real-time status check for vtex.com
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About VTEX Status
BlueMonitor checks VTEX (vtex.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
Checkout Service Degradation
Status: Resolved This incident has been resolved. Summary Checkout services were fully normalized at 16:34 UTC and PDP store navigation (Legacy Portal) services were fully normalized at 16:43 UTC. Affected components Order Placement (Operational) Payments Gateway (Operational) Pricing Calculation (Operational) Portal/CMS (Operational) Shipping Calculation (Operational) Payment Connectors (Operational)
Degraded performance for orders management
Status: Resolved This incident has been resolved. Summary On May 09, 2026, from 06:24 to 07:16 UTC, some merchants experienced issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status. We apologize for any inconvenience this may have caused. Affected components Order Management (Operational)
Login Errors
Status: Resolved This incident has been resolved. Summary On Apr 14, 2026, from 20:40 to 22:30 UTC, some accounts experienced login instability that impacted access to the platform. This incident was triggered by a recent platform improvement that led to unexpected instability. We mitigated its impact by implementing corrective measures to restore stability. Our sales flow was unaffected during this incident. We apologize for any inconvenience this may have caused. Affected components API Integrations (Operational)
Maintenance: Payments service maintenance
Status: Complete Maintenance has completed Affected components Payments Gateway (Under maintenance) Pricing Calculation (Under maintenance) Shipping Calculation (Under maintenance) Payment Connectors (Under maintenance) Order Placement (Under maintenance)
Maintenance: Payments service maintenance
Status: Scheduled Scheduled for Apr 02, 2026 at 23:30 - Apr 03, 2026 at 00:30 UTC We will be performing platform improvements that require controlled maintenance periods affecting Payments. During this upgrade, although no interruptions are expected, some stores may experience brief instabilities that could temporarily impact order finalizations. This is required to enhance the reliability and operations. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Payments Gateway (Under maintenance) Pricing Calculation (Under maintenance) Shipping Calculation (Under maintenance) Payment Connectors (Under maintenance) Order Placement (Under maintenance)
High error rate in stores
Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Mar 20, 2026, from 19:38 to Mar 21, 2026, 04:19 UTC, affected stores experienced intermittent instability impacting storefront availability and product search. During this period, some users encountered degraded performance, including increased latency, intermittent errors, page loading failures, and occasional difficulty accessing specific storefront pages. The incident was caused by cache-related issues that led to broader platform instability. Mitigation actions were applied to stabilize the environment, followed by continuous monitoring to ensure full recovery. The sales flow was partially and intermittently impacted for a limited number of accounts over a period of approximately 8 hours and 41 minutes. We apologize for any inconvenience this may have caused. Affected components Order Placement (Operational) Store Framework (Operational) FastStore (Operational)
FastStore WebOps deployments issues
Status: Resolved This incident has been resolved. Summary In this incident, affected accounts experienced issues seeing FastStore deployments. During this incident period, most deployments failed, meaning it was not possible to make changes to published storefronts. Our sales flow was unaffected during this incident, but storefront updates for a few accounts using FastStore WebOps was impacted in this period. We apologize for any inconvenience this may have caused. Affected components FastStore (Operational)
Intelligent Search outage
Status: Resolved Summary On February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration. The sales flow was partially affected during this period, impacting some accounts for approximately 49 minutes. We apologize for any inconvenience this may have caused. Affected components API Integrations (Operational)
Frequently Asked Questions
Is VTEX down right now?
This page shows the real-time status of VTEX. The status is checked automatically by pinging VTEX's servers. If the status shows "Down", it means VTEX is currently experiencing issues.
Why is VTEX not working?
VTEX may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if VTEX is down for everyone?
BlueMonitor checks VTEX's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if VTEX is down?
If VTEX is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.