Is VTEX Down?
Real-time status check for vtex.com
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About VTEX Status
BlueMonitor checks VTEX (vtex.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
High error rate in stores
Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Mar 20, 2026, from 19:38 to Mar 21, 2026, 04:19 UTC, affected stores experienced intermittent instability impacting storefront availability and product search. During this period, some users encountered degraded performance, including increased latency, intermittent errors, page loading failures, and occasional difficulty accessing specific storefront pages. The incident was caused by cache-related issues that led to broader platform instability. Mitigation actions were applied to stabilize the environment, followed by continuous monitoring to ensure full recovery. The sales flow was partially and intermittently impacted for a limited number of accounts over a period of approximately 8 hours and 41 minutes. We apologize for any inconvenience this may have caused. Affected components FastStore (Operational) Order Placement (Operational) Store Framework (Operational)
FastStore WebOps deployments issues
Status: Resolved This incident has been resolved. Summary In this incident, affected accounts experienced issues seeing FastStore deployments. During this incident period, most deployments failed, meaning it was not possible to make changes to published storefronts. Our sales flow was unaffected during this incident, but storefront updates for a few accounts using FastStore WebOps was impacted in this period. We apologize for any inconvenience this may have caused. Affected components FastStore (Operational)
Intelligent Search outage
Status: Resolved Summary On February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration. The sales flow was partially affected during this period, impacting some accounts for approximately 49 minutes. We apologize for any inconvenience this may have caused. Affected components API Integrations (Operational)
Intelligent Search outage
Status: Resolved This incident has been resolved. Summary On February 11, 2026, from 14:14 to 14:55 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration. The sales flow was partially affected during this period, impacting some accounts for approximately 41 minutes. We apologize for any inconvenience this may have caused. Affected components API Integrations (Operational)
Checkout Service Degradation
Status: Resolved This incident has been resolved. We will not provide further information in a public incident report. Summary On Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place orders. The incident was caused by a degradation in one of our internal infrastructure components. The platform stabilized shortly after, and no further impact was observed. Our sales flow was affected during this incident, impacting most accounts for 19 minutes. We apologize for any inconvenience this may have caused. Affected components Order Placement (Operational) Payments Gateway (Operational) Pricing Calculation (Operational) Shipping Calculation (Operational) Payment Connectors (Operational)
Checkout Service Degradation
Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Jan 29, 2026, from 19:55 to 20:21 UTC a subset of customers experienced checkout errors. This incident was caused by an internal deployment issue that temporarily affected checkout service behavior. The situation was mitigated through manual intervention, restoring normal service levels. Our sales flow was partially affected during this incident, impacting a subset of customers for 26 minutes. We apologize for any inconvenience this may have caused. Affected components Admin Operations (Operational) Pricing Calculation (Operational) Store Framework (Operational) Shipping Calculation (Operational) Payment Connectors (Operational) Master Data (Operational) Order Placement (Operational) Payments Gateway (Operational) Sales App (Operational) Portal/CMS (Operational) Marketplace Connectors (Operational) Catalog Management (Operational) API Integrations (Operational) FastStore (Operational) Order Management (Operational) Content Management (Operational) VTEX IO (Operational) 3rd Party Apps (Operational)
Orders API considering API keys
Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Affected components Order Management (Operational)
Admin Partial Outage
Status: Resolved This incident has been resolved. We will provide further information in a public incident report Affected components Marketplace Connectors (Operational) Catalog Management (Operational) Order Management (Operational) Content Management (Operational) Admin Operations (Operational)
Frequently Asked Questions
Is VTEX down right now?
This page shows the real-time status of VTEX. The status is checked automatically by pinging VTEX's servers. If the status shows "Down", it means VTEX is currently experiencing issues.
Why is VTEX not working?
VTEX may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if VTEX is down for everyone?
BlueMonitor checks VTEX's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if VTEX is down?
If VTEX is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.