Is VTEX Down?
Real-time status check for vtex.com
Checking status...
About VTEX Status
BlueMonitor checks VTEX (vtex.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
No Observable mesh logs
Status: Monitoring [DELETE BEFORE POSTING: Incident template library "Incident template library": https://support.atlassian.com/statuspage/docs/incident-template-library/] We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Maintenance: Pricing database maintenance
Status: Complete Maintenance has completed Affected components Catalog Management (Under maintenance) Admin Operations (Under maintenance)
Maintenance: Scheduled Maintenance – Catalog
Status: Complete Maintenance has completed Affected components Catalog Management (Under maintenance)
Faststore service partial outage
Status: Resolved This incident has been resolved. Summary On Jun 16, 2026, from 18:16 to 19:36 UTC, shoppers navigating in FastStore storefronts experienced intermittent while browsing through some pages. The occurrence of this symptom was dependent on the cache available to the shopper. Around 19:30 UTC we noticed an improvement in FastStore navigation, normalizing by 19:36 UTC. We apologize for any inconvenience this may have caused. Affected components FastStore (Operational)
Maintenance: Payments service maintenance
Status: Scheduled Scheduled for Apr 02, 2026 at 23:30 - Apr 03, 2026 at 00:30 UTC We will be performing platform improvements that require controlled maintenance periods affecting Payments. During this upgrade, although no interruptions are expected, some stores may experience brief instabilities that could temporarily impact order finalizations. This is required to enhance the reliability and operations. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Payments Gateway (Under maintenance) Pricing Calculation (Under maintenance) Shipping Calculation (Under maintenance) Payment Connectors (Under maintenance) Order Placement (Under maintenance)
Frequently Asked Questions
Is VTEX down right now?
This page shows the real-time status of VTEX. The status is checked automatically by pinging VTEX's servers. If the status shows "Down", it means VTEX is currently experiencing issues.
Why is VTEX not working?
VTEX may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if VTEX is down for everyone?
BlueMonitor checks VTEX's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if VTEX is down?
If VTEX is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.