Is VTEX Down?
Real-time status check for vtex.com
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About VTEX Status
BlueMonitor checks VTEX (vtex.com) by sending automated requests to its servers. If the service responds within a normal timeframe and returns a successful status code, it's marked as operational. Response times over 3 seconds indicate the service is slow, and connection failures or server errors indicate the service may be down.
Recent Incidents
Faststore service partial outage
Status: Resolved This incident has been resolved. Summary On Jun 16, 2026, from 18:16 to 19:36 UTC, shoppers navigating in FastStore storefronts experienced intermittent while browsing through some pages. The occurrence of this symptom was dependent on the cache available to the shopper. Around 19:30 UTC we noticed an improvement in FastStore navigation, normalizing by 19:36 UTC. We apologize for any inconvenience this may have caused. Affected components FastStore (Operational)
Order flow affected post purchase
Status: Resolved This incident has been resolved. Summary In this incident some merchants experienced issues in order management, particularly in processing the orders status workflow. Shoppers were not directly affected by this incident, only the post-purchase order processing was affected. We apologize for any inconvenience this may have caused. Affected components Order Management (Operational)
Order flow affected post purchase
Status: Resolved This incident has been resolved. Summary On May 14, 2026, from 04:49 to 07:57 UTC, some merchants experienced issues in order management, particularly in processing the orders status workflow. Around 07:41 UTC we noticed an improvement in order processing, normalizing by 07:57 UTC. Shoppers were not directly affected by this incident, only the post-purchase order processing was affected. We apologize for any inconvenience this may have caused. Affected components Order Management (Operational)
Checkout Service Degradation
Status: Resolved This incident has been resolved. Summary Checkout services were fully normalized at 16:34 UTC and PDP store navigation (Legacy Portal) services were fully normalized at 16:43 UTC. Affected components Order Placement (Operational) Payments Gateway (Operational) Pricing Calculation (Operational) Portal/CMS (Operational) Shipping Calculation (Operational) Payment Connectors (Operational)
Degraded performance for orders management
Status: Resolved This incident has been resolved. Summary On May 09, 2026, from 06:24 to 07:16 UTC, some merchants experienced issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status. We apologize for any inconvenience this may have caused. Affected components Order Management (Operational)
Login Errors
Status: Resolved This incident has been resolved. Summary On Apr 14, 2026, from 20:40 to 22:30 UTC, some accounts experienced login instability that impacted access to the platform. This incident was triggered by a recent platform improvement that led to unexpected instability. We mitigated its impact by implementing corrective measures to restore stability. Our sales flow was unaffected during this incident. We apologize for any inconvenience this may have caused. Affected components API Integrations (Operational)
Maintenance: Payments service maintenance
Status: Complete Maintenance has completed Affected components Payments Gateway (Under maintenance) Pricing Calculation (Under maintenance) Shipping Calculation (Under maintenance) Payment Connectors (Under maintenance) Order Placement (Under maintenance)
Maintenance: Payments service maintenance
Status: Scheduled Scheduled for Apr 02, 2026 at 23:30 - Apr 03, 2026 at 00:30 UTC We will be performing platform improvements that require controlled maintenance periods affecting Payments. During this upgrade, although no interruptions are expected, some stores may experience brief instabilities that could temporarily impact order finalizations. This is required to enhance the reliability and operations. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Payments Gateway (Under maintenance) Pricing Calculation (Under maintenance) Shipping Calculation (Under maintenance) Payment Connectors (Under maintenance) Order Placement (Under maintenance)
Frequently Asked Questions
Is VTEX down right now?
This page shows the real-time status of VTEX. The status is checked automatically by pinging VTEX's servers. If the status shows "Down", it means VTEX is currently experiencing issues.
Why is VTEX not working?
VTEX may not be working due to server outages, scheduled maintenance, network issues, or high traffic. Check the current status above for real-time information.
How do I check if VTEX is down for everyone?
BlueMonitor checks VTEX's servers from our monitoring infrastructure. If the status shows "Down" here, it's likely down for everyone. If it shows "Up" but you can't access it, the issue may be on your end.
What should I do if VTEX is down?
If VTEX is down, you can: wait a few minutes and try again, check their official social media for updates, clear your browser cache, or try using a different network connection.